Click here to ApplyCall Center Supervisor
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
|Job Location:||Hawali, Kuwait|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Healthcare, other; Perfume & Cosmetics; Call Centers & Customer Care Outsourcing|
|Career Level:||Mid Career|
|Nationality:||Jordan; Lebanon; Palestine; Syria|
Click here to Apply