Call Center Supervisor

Click here to ApplyCall Center Supervisor

  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.

Job Details

Posted Date:2020-09-05
Job Location:Hawali, Kuwait
Job Role:Customer Service and Call Center
Company Industry:Healthcare, other; Perfume & Cosmetics; Call Centers & Customer Care Outsourcing

Preferred Candidate

Career Level:Mid Career
Nationality:Jordan; Lebanon; Palestine; Syria

Click here to Apply