Click here to ApplyCall Center Supervisor
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
Job Details
| Posted Date: | 2020-09-05 |
| Job Location: | Hawali, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Healthcare, other; Perfume & Cosmetics; Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Jordan; Lebanon; Palestine; Syria |
| Degree: | Baccalauréat |