IT Helpdesk – Kahraba

Click here to ApplyIT Helpdesk – Kahraba

Job Purpose

Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.

Main Duties & Responsibilities

  • Respond to requests for technical assistance in person, via phone, chat or email.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise user on appropriate action.
  • Follow standard help desk procedures.
  • Log all help desk interactions.
  • Administer help desk software.
  • Follow up with customers and users to ensure complete resolution of issues.
  • Redirect problems to correct resource.
  • Identify and escalate situations requiring urgent attention.
  • Track, route problems and requests and document resolutions.
  • Resolve technical problems with Local Area Networks and Wide Area networks.
  • Prepare activity reports.
  • Inform management of recurring problems.
  • Stay current with system information, changes and updates.
  • Help update training manuals for new and revised software and hardware.
  • Train computer users as necessary.
  • Clean up computers.

Job Details

Posted Date:2020-07-09
Job Location:Alexandria, Egypt
Job Role:Information Technology
Company Industry:Electric Power Production & Transmission
Joining Date:2020-05-03

Preferred Candidate

Career Level:Entry Level

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