Author name: Immaculate

Slack is an undeniably popular messaging channel for businesses — it’s used by over 12 million people worldwide, and 87% of its users say Slack improves communication and collaboration. As a daily Slack user myself, I can attest that it’s an incredibly helpful tool for sending quick questions to your manager, organizing meet-up times with colleagues, or even sharing the occasional dog photo in the company’s #dog-channel. However, despite using Slack daily for the past two years, I had no idea that I could star important messages (which essentially “bookmarks” them), set up reminders within Slack to respond to messages whenever I’m ready, or create a custom emoji. There are plenty more tricks to using Slack more efficiently, as well — here, NetCredit collected 45 of them. Take a look at this infographic to learn how you can streamline your own processes to become more productive while using Slack, or how you might create a better experience for your colleagues.

If you’re anything like me, you’re consistently working out of at least 20 browser tabs, four journals, a yellow legal pad or two, and a myriad of Post-it notes stuck around your computer monitor. To the average overseer, it’s nothing short of chaos. To the blogger, it’s evidence of a (desperate) need for an editorial calendar. My muddled system transforms dramatically when I work with a team. I realize the need for organization and structure, and this could not be more necessary than with managing a blog. Without a mutually agreed-upon system for planning, writing, and scheduling content every week, you can find yourself in a pile of missed deadlines, unedited blog posts, and a fair amount of team tension. There’s no such thing as a perfect editorial calendar — it all depends on the needs of your team. Nonetheless, there are a number of questions you should ask yourself to determine what your editorial calendar should look like. These include: How frequently are you publishing content? Do you have stuff going live every day? Once a week? Perhaps multiple times a day? Finding out how often you publish can tell you how best to visualize your editorial calendar on a regular basis. Do you create more than one type of content? If you upload as many videos to YouTube as you publish articles to your company blog, your editorial calendar will need to distinguish between the two. How many people will use this editorial calendar? The best editorial calendars allow multiple people to brainstorm, collaborate, and provide feedback on assignments in real time — directly on the calendar. What are the various stages content goes through before it’s published? How complex is your content pipeline? Is there a substantial review or approval process that each piece of content goes through? Make sure your calendar can distinguish between two similar assignments that are in different stages of creation. What format will you use to organize this calendar? You’ll want to choose the system that best aligns with your goals and your team’s workflows. The next section discusses the most common formats. Choosing a Format for Organizing Your Content Calendar There’s no such thing as a perfect editorial calendar, but some formats will be better than others at helping you solve for your team’s goals. Once you choose a format, you’ll also want to decide on how you will implement it — picking a tool or platform that offers the features or interface your company needs most.  Here are some of the different ways to format your editorial calendar:  1. Traditional Calendar or Calendar App Whether you’re tracking deadlines on a big paper calendar on your desk or through an app like Google Calendar, this is one of the most straight-forward ways to know what’s going out and when. The disadvantage, though, is that there’s more to project and content management than publishing dates, and a calendar may not always be effective enough on its own.  2. Spreadsheet Spreadsheets have always been a favorite for content management. There’s something so satisfying in seeing all your necessary data points aggregated in one place and organized neatly into rows and columns. With Microsoft Excel and Google Sheets, spreadsheets are easily accessible and don’t have a high learning curve. One advantage of using spreadsheets is that they can be easily paired with calendar apps and content management tools. By importing a .csv file, you can load the information into multiple places as needed for the tasks at hand (see the Google Sheets and Hootsuite Planner combination in the next section for inspiration).  3. Kanban Board or Other Project Management Tool Kanban is a visual system for project management that involves moving cards through different stages of a project. It’s popular in editorial management because it can be easily used to represent an editorial workflow no matter what your quality assurance process is or how many hands touch a piece before it’s published.  This means that a Kanban board can easily accommodate your content calendar if you require more planning and management to push things live. Popular options for this type of system include Trello, Airtable, and Meistertask. 4. Content Calendar (and Management) Apps Taking the calendar concept a little further, there are apps and software platforms that have been designed specifically for content management. They include both the calendar and the project management aspects that are required to get the job done along with other helpful features for high-volume content marketing teams. Examples of these platforms include CoSchedule, Contently, and Loomly. Editorial Calendar Examples To help you implement an editorial calendar, we’ve also included two real examples from a few of the most successful content teams out there. Check them out below and find out what makes their calendar so useful. 1. Buffer’s Editorial Calendar Platform: Trello This is the actual editorial calendar of Buffer, a social media content scheduling platform. Naturally, the company’s own content is supported by an editorial calendar that describes an assignment’s author, title, publish date, and where it is in the company’s editorial workflow (content can be in the “Ideas” stage, in the “Pipeline,” “In Progress,” or “Editing”). Each rectangular tile shown above represents an individual piece of content — whether it’s a blog post, video, or even a podcast episode. As you might be able to tell, Buffer’s editorial calendar is built on Trello, a common project management tool. And although you can use Trello more than one way, Buffer uses most of its available features so everyone has the information they need within a few clicks — regardless of what they do for the company and how the calendar affects their work. “An editorial calendar should be a resource for your whole team, not just content creators,” says Ash Read, Buffer’s editorial director. “It should be something anyone can easily access to see what’s coming up and also suggest content ideas. Sometimes the best content suggestions will come from people outside of your marketing team.” In the next screenshot, above, you can

The COVID-19 pandemic has sent businesses scrambling to pause plans, edit emails, and cancel campaigns. And while everybody seems to know what not to publish these days, many marketers are asking: what should we put out into a world in the throes of a crisis? It’s a conundrum facing countless creators across the globe. They’re wondering how to be empathetic without being disingenuous. How to offer value without seeming opportunistic. And how to be there for their audience without adding to the noise. These are important questions to ask at a time like this. Essential, in fact. But underpinning all of them is a much simpler question that gets to the very heart of what content marketing has always been about. A question that every creator staring at a blank canvas right now should be asking: how can we help? Because now, more than ever before, audiences are seeking help. Increasing Engagement Rates Entire industries have been forced into hibernation in recent weeks, but this does not mean audiences’ appetites for helpful content has gone away. On the contrary. Consumers are increasing searches for valuable information and engaging with businesses at record rates. According to an analysis of anonymized data from HubSpot’s global customer base, engagement with marketing emails, website traffic, and live chat sessions have all been on the rise, with email open rates an eye-catching 25% higher than pre-pandemic levels. Meanwhile, traffic to HubSpot Academy, our free online training program, has more than doubled in recent weeks, and our Marketing Blog has experienced a 40% increase in weekly organic traffic. The pandemic has triggered a striking surge in the very thing that many marketers care about most: audience attention. And such a high level of interest in the content companies are sharing, coming at such a sensitive time, places a huge responsibility on marketers to deliver materials that are not only relevant to the current moment, but genuinely impactful, too. Those that fall short run the risk of doing damage to their reputation — according to Edelman, “71 percent of consumers agree that if they perceive that a brand is putting profit over people, they will lose trust in that brand forever.” But those that succeed will leave a lasting impression on their audience — according to Gartner, brands that meet consumer’s needs at this time can “re-establish trust through customer-centric actions.” So, it is not only engagement rates that are high during this crisis. The stakes are high, too. And a situation this unique requires a unique strategy to match. When a Crisis Descends, Pause Before Planning When times of crisis strike, the first thing marketers should think about is what not to do. Planned projects, campaigns, and announcements should be reviewed and postponed if possible. For those assets that are released as planned, it’s likely they’ll need a new tone that’s appropriate for the new environment. Marketers should examine every article, email, ad, and social media post scheduled to be published to ensure that the tone of each asset is empathetic and respectful. If this sounds like a lot of work, it’s because, in many cases, it is. No one team can manage a company-wide content audit alone. Communications teams have expertise in developing messaging, social media teams have deep connections to their online community, email marketing teams have a strong understanding of brand tone, and customer-facing teams, including sales to service, have their fingers on the pulse of how customers are feeling — all of these teams should be consulted on content strategy during a crisis to ensure that a consistent and helpful approach is adopted across every touchpoint with the public. At HubSpot, before we began creating new content for the new environment, we significantly reduced the frequency of our social media posting, dialed back the promotion of a major product launch (CMS Hub), and created a centralized set of guidelines on how we as a company should be communicating during this crisis. Making such sweeping adjustments on short notice isn’t simple, but for us, two things helped make it easier. First, we have an established decision-making process for crisis communications that minimizes confusion in the moment. Second, by centralizing all of our customer interactions in a shared CRM, we’re able to see what communications customers are getting and roll out adjustments quickly to marketing, sales, and service. Creating New Content in Times of Crisis When it comes to creating new content during a crisis, marketers’ sole focus should be on delivering work that is genuinely helpful to their audience, without being opportunistic or adding more noise to a topic that has already been widely covered by others. According to research conducted by Edelman, 85% of people expect companies to use their power to educate their audiences during the COVID-19 crisis. For some companies, that could mean writing in-depth articles that offer expert advice on relevant topics or aggregating publicly available information to make it more accessible for readers. Intuit, for example, did this well when they teamed up with GoFundMe to create a Small Business Relief Initiative and when they built an interactive tool to help small businesses learn if they are eligible for government-provided financial relief. We saw similarly helpful content from Care.com, whose team leveraged their deep knowledge of caregiving best practices to share expert advice on the precautions for families and caregivers facing the global health crisis. These powerful examples directly address the situation at hand. But for other companies, providing helpful content could mean offering an alternative to the cacophony of crisis-centric content flooding feeds all day, every day. For example, NPR has unsurprisingly witnessed a spike in listenership to its news shows as people seek up-to-date, reliable information as the pandemic evolves. But it has also seen a 120% increase in weekly visits to its Tiny Desk Concerts — an entertainment series — indicating that audiences are not only interested in information directly about the crisis, but are also desiring content that provides an escape from it.

More companies are using Instagram than ever before — there are now over 25 million businesses on Instagram, most of which are small businesses. To capture a new audience and engage with your existing customers, it’s critical you consider using Instagram for your business. With over one billion Instagram users, Instagram is one of the most popular social media tools at your disposal.Instagram has proven a worthwhile investment for marketing purposes. You’re able to market your products to a more targeted and engaged audience, and it’s cheaper than more traditional forms of paid advertising. Plus, it’s an undeniably powerful tool to spread brand awareness — in fact, 90% of Instagram users follow at least one business on the platform. But using Instagram for business purposes can seem daunting, particularly if you’ve only ever used it for personal use. Here, we’re going to explore how to leverage the power of Instagram for all your business needs. How to Use Instagram for Business Let’s delve into the six strategies you’ll need to employ to get the most out of Instagram. 1. Add Value With Your Content First and foremost, Instagram is a visual platform. To attract an audience, it’s critical you spend time delivering high-quality, thoughtful content. Instagram has the highest engagement rate, surpassing Facebook and Twitter. To succeed on Instagram, it’s essential you create valuable content that attracts an audience and encourages them to engage with your business. Consider how you can delight your customers while staying true to your brand. You don’t need to just post images of your product to spread brand awareness and increase sales. In fact, in some cases, it’s better if you don’t. For instance, Hot Pockets sells microwaveable pocket sandwiches. Admittedly, I wasn’t much of a fan of Hot Pockets — until I began following their business’s Instagram account. There are only so many times you can post a picture of a sandwich. Hot Pockets goes in a different direction. Instead, they appeal to their audience through humor, often posting relevant memes or funny quotes. For instance, in response to @ShallowDivers’ claim that Hot Pockets aren’t sandwiches, Hot Pockets responded with this: Ultimately, it might take trial and error to find the content that works best for your business. While Hot Pockets relies on humor, other brands like The North Face use impressive adventure images to appeal to their demographic. The point is, brands need to add value to Instagram’s community rather than using the platform for advertisements alone. This is critical for your long-term success. 2. Maintain a Consistent Theme Imagine each Instagram post as an individual page of your website — while each post should be good on its own, ideally you’ll need to create a cohesive theme to maintain an audience’s loyalty. It’s important to note, I mean “theme” in the broad sense, as it relates to everything from hashtags and captions to Stories and photos. You’ll need to create a consistent tone of voice and a unified feed aesthetic. Ultimately, the more specific and consistent you are with your posts, the more likely you are to attract your most authentic audience. You might think it’s better to appeal to more people through various themes, but ultimately, staking your claim in a specific niche will help you create stronger, more genuine connections. For instance, consider MVMT. Their feed is undoubtedly consistent, with similar filters and color palette, and an emphasis on darker, edgier images: Their consistency is equally obvious in their captions, with phrases like “Create a life you can’t wait to wake up to,” and “Unexplored paths lead to undiscovered stories.” In every post, you’ll see the same hashtag: #jointhemvmt. Undoubtedly, their followers both expect and prefer this type of content, or they wouldn’t have followed them in the first place. To continue delighting customers, it’s essential MVMT keeps true to their theme. 3. Engage With Your Audience Engaging with your audience helps your followers feel valued and, as a result, more connected to your business. There are plenty of ways to engage with your audience. You might reply to comments on your posts, participate in comment threads, run contests or giveaways, use Instagram Stories polls feature, or give shout-outs to followers on your Stories, particularly if they post something relevant to your brand. Halo Top Creamery does a fantastic job of engaging with their audience. They frequently post cute ice cream pictures with the caption “Ice cream is better with friends. Tag a friend you’d like to eat this with.” A simple “tag a friend” caption is an effective strategy for growing your audience since your followers will then tag friends who might not know about you yet. Additionally, Halo Top often does contests and giveaways, like this one:  By tagging winners in their posts, Halo Top incentivizes other followers to engage with their brand in the future. Additionally, Halo Top’s giveaways demonstrate their genuine commitment to connecting with their audience. 4. Consider Influencer Marketing As a consumer, you’ve likely seen the recent influx of influencer marketers on Instagram — and for good reason. By leveraging the power of an influencer, who is already authentically connected with her audience and seen as a trusted source of information, you’re able to spread brand awareness and drive sales. Micro-influencing in particular is a strong opportunity for brand endorsement. In fact, one survey found 82% of consumers are highly likely to follow a recommendation made by a micro-influencer. That surpassed the number of consumers who are willing to follow a recommendation from an average person, like a family member or friend.  You could use your budget and resources to invest in traditional advertising, but it’s often easier to create a more targeted, effective marketing campaign through influencer marketing. Ultimately, influencers have already cultivated an engaged, loyal following — by identifying the right influencers for your niche, you’re much more likely to find followers who will truly enjoy and support your products or services. 5. Implement an Instagram Ad Campaign There are two reasons

The first time Amazon introduced me to the perfect book for me via their recommendation engine, I was completely awed. The idea that a website could not only recognize a return visitor, but also discern their interests and alter their site experience accordingly felt like nothing short of magic. For instance, when I check Amazon’s site, I can find numerous personalized recommendations just for me, and it still feels like a delight, every time. Since then, data-driven personalization has become more common, though not entirely pervasive in the marketing space — perhaps due to a lack of understanding around how it really works. I mean, just what drives all this highly adaptive content? More than that, how does adaptive content affect a lead’s decision-making process? That’s what we’ll go to in this post. I’ll break down the concept of “smart,” or “dynamic” content, explain what it is, how it works, and give you some strategies for incorporating it into your marketing. First, let’s explain what dynamic content is and why it’s important to use for your business. What is Dynamic Content? Smart content delights customers. When you utilize data-driven content, you can influence a lead’s buyer journey. Let’s talk about what exactly dynamic content means. Dynamic content creates an experience that’s customized specifically for the visitor or reader at that moment. One of the most well-known examples of smart content is Amazon’s recommendation engine, which we talked about earlier. Other forms, however, range from personalization fields in emails to entire images or offers on a webpage that shift based on who is looking at them. For example, let’s say I visit an ecommerce site for the first time. During this first visit, I browse around, click the “like” button on a few products, and maybe purchase something. When I come back a couple of weeks later, the home site has now changed to say “Welcome back, Kayla!”, and recommends items I might like based on my history. Suggested items were chosen based on what I purchased previously, and the information I gave while purchasing, such as my name, was stored by the website’s scripts to create a personalized experience the next time I visited. Dynamic content also works with ads. Earlier this morning, I browsed a cosmetics site I hadn’t visited before. After closing the website, I opened Facebook, and all of my ads were from that company I’d just visited. Facebook chooses ads to show users based on their browsing history and interests, so when I visited that makeup website, Facebook found the ads from that business and displayed them on my feed. Now that we have a deep understanding of dynamic content, let’s take a look at how it works. How Dynamic Content Works The key to dynamic content’s effectiveness is its relevance. This content is developed from data known about the user based on behavior. The data collection works by scripts in a webpage’s HTML that changes to make the page relevant to the user. This data is stored in the site’s database, and is what’s called a database driven website. If a website is database driven, it’s dynamic. This is because most of the content on these websites are stored in its database. The content being stored is user data that’s then used to create personalized experiences. Ultimately, dynamic content is collected from what the user gives the website, such as an email address, first name, or shopping history. This data will be organized and stored in database driven websites with associated values — think of this as a filing system. The website then assess the need of the page and shows the viewer content that’s relevant to the user. There’s two different types of content-based websites, however. Other than database driven, dynamic websites, there’s websites that have its content stored in HTML files, known as static websites. Next, let’s go in deeper about the differences between dynamic and static websites and how they work together. Dynamic content vs static content As we’ve learned, dynamic content is powered by a database driven website. Static websites are powered by websites where the content isn’t stored on a database, rather HTML files. Generally, most are used to static websites. To sum it up, static websites are the ones that don’t recognize user behavior and change to be personalized. Think of pages you visit that don’t change based on your past behavior, such as ecommerce sites that don’t give you suggestions and marketing emails that don’t mention you by name. It might be a good idea to use static pages if you don’t have the time to devote to creating dynamic pages. Additionally, if you want to get more comfortable with running a website, static pages take less time to create, and you can still create a delightful experience for customers if you manage your website using software to manage your pages seamlessly, like a CMS. Even webpages that have a section similar to “Based on people you follow,” like Twitter, are dynamic. There’s awesome benefits to using dynamic websites, for instance, the personalized aspect can help improve KPIs like conversions and return visits. Other benefits include an improved user experience, clean web design, and low maintenance. A page that’s dynamic doesn’t need to be constantly updated — it’ll always be active. Technology dynamic web pages uses to be dynamic include: A Centralized Marketing Database — Your marketing database is the brain behind your dynamic content. It stores your contacts’ download and interaction history with your site. A Smart Content Generator — Informed by the database, a smart content generator will show or hide content (blocks of images or text) based on rules you set. Malleable Web Pages — A dynamic site has to be one that is easily editable and typically marketing-controlled, rather than run through another department like IT. An Integrated Email System — Extending smart content to the emails you send will require an email system that is tied into your contact database. To sum

90% of all web searches happen on Google, which means, if you’re a marketer, you should probably know the ins and outs of Google Ads I’ve opened Google to search for something at least five times today. And every one of those times, I’ve seen at least two ads on every results page. No matter the wide range of my searches — from vegan snickerdoodles to makeup brands and HTML codes — I was met with Google advertisements. From a business perspective, Google Ads is amazing for lead generation. It’s a pay-per-click platform that helps you boost visits to your website. With Google Ads, you can create targeted ads that will be shown to a segmented audience. Google Ads allows you to track the traffic, metrics, and conversions of your ads without switching to Google Analytics. Let’s begin by talking about GCLID more in depth. What is GCLID, and how do you use it? If you are unsure of the number of conversions you’re earning from your ad campaigns or want more insight into how to improve the performance of your ads, you may want to look into Google Click Identifier. A GCLID is generated every time an ad is clicked and the user is redirected to a landing page. GCLID communicates data to Google that will be sent to Ads and Analytics, like the pages per visit and the amount of time spent on the website as a whole. When you track ads, you can monitor their real-time performance. You can optimize ads for better performance. Ads can be tracked by adding tags, like GCLID. GCLID which helps you streamline tracking ad performance and gives you end-to-end conversion performance. This post will teach you all about GCLID and how it can fit into your Google Ads strategy. When you have GCLID turned on, you’ll be able to track extensive details of the end-to-end conversions you’re earning with specific campaigns. If you use auto-tagging, (also known as GCLID), you’ll be able to track more dimensions than with manual tagging, including how your keyword is being matched to search queries, the ad group associated with the keyword, the URL ID, the ad format, and the distribution network. Below is an example of the amount of features available to you with auto-tagging: Ultimately, these metrics, available to view as a full report in Analytics, will help you improve the quality of your ads. Let’s talk a little more about how tagging works. Manual tagging vs. auto-tagging in Google Ads You can tag ads manually or have Google track for you using auto-tagging. Manual tagging is completed by adding a unique UTM code into your tracking data in Google Ads. While both GCLID and manual tagging allow you to obtain unique analytics about ad performance, there are differences. Keep in mind this important note from one of HubSpot’s paid ads managers, Nicole Ondracek, about manual tagging: “Manual tagging overrides GCLID auto-tagging when used, but it’s good to have auto-tagging turned on so you can see all the data and dimensions possible when looking in Google Analytics.” If you use manual tagging in Google Ads, you’ll be able to access data for these dimensions, including Source, Content, Medium, Campaign, and Keyword. Ondracek notes, “We look at all of the interactions, like clicks and impressions, in the Google Ads interface, and if we want to see further conversions, we look in Analytics using the manual UTM tracking.” GCLID helps to keep all of those reporting features in one channel which means less back and forth for you. Now that you have a deeper understanding of the differences between tagging, let’s talk about how to enable GCLID. How do you enable GCLID tracking? Setting up GCLID is pretty easy. First, access Google Ads, click “Settings,” > “Account settings,” > “Auto-tagging.” From there, select “Tag the URL that people click through from my ad,” and save your changes. Then, make sure your Google Ads and Analytics accounts are linked. Learn how to do that in this ultimate guide. Want the abbreviated version? In Google Ads, click “Linked Accounts” under Setup, which is located in the Tools icon. You’ll also have to activate Google signals, which will import those conversions across the two channels. From there, check your reports in Ads by creating reporting columns based on the metrics you want to follow. To access your GCLID data in Analytics, go to the left sidebar and click “Acquisition,” > “Google Ads,” > and the type of campaign you’re checking. In this case, I chose “Video.” From this screen, keep track of the ROI you’re earning from each GCLID you have. Additionally, sort your GCLIDs by campaign goal, or click on a specific GCLID to learn more details about how it’s performing by the hour as well as specific web behavior concerning that URL. GCLID is meant to help you organize and keep track of your ad performance. It’s a tool to help you optimize your campaigns so you can improve them as they’re running. When you use GCLID, you are personalizing your Google Suite dashboard to benefit your company. How do you plan to fit GCLID into your Ads strategy?