Sales Consultant ( Jeddah – Riyadh – Dammam ) – Universal Motors Agencies

• Sales Consultant ( Jeddah – Riyadh – Dammam )

• Sell maximum number of vehicles possible
• Achieve maximum profitability on sales
• Ensure highest degree of customer satisfaction to achieve customer loyalty
• Ensure customer awareness of options, accessories, extended warranty and finance facilities
• Help Retailer to achieve industry-leading standards of customer care and process efficiency

Objective: 

• Sell maximum number of vehicles possible
• Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
• Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
• Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximize sales
• Keep up-to-date on competitor’s products, prices and specifications
• Introduce and follow-up suitable sales prospects

Objective: 

• Achieve maximum profitability on sales
• Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
• Ensure all payments for vehicles are complete for each transaction
• Negotiate sales for maximum profitability within limits of authority

Objective: 

• Ensure highest degree of customer satisfaction to achieve customer loyalty
• Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
• Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
• Approach and receive customers promptly and courteously at all times
• Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
• Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed

Objective: 

• Ensure customer awareness of options, accessories, extended warranty and finance facilities
• Ensure timely and accurate completion of finance proposals and documentation 
• Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colors, standard equipment and specifications etc

Objective: 

• Help Retailer to achieve industry-leading standards of customer care and process efficiency
• Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
• Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
• Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
• Operate a ‘share best practice policy

Customer Service Focus

• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use every contact with the customer to build a relationship
• Take responsibility for ensuring nothing is left to chance

Operational/Commercial Focus

• Implement a sales plan
• Identify and generate selling opportunities
• Establish and match customer needs
• Conduct sales
• Appraise used vehicles
• Value used and part exchange vehicles
• Make a sales presentation: static
• Make a sales presentation: test drive
• Negotiate sales
• Handover the vehicle
• Manage the customer relationship
• Contribute to the collection and use of marketing information
• Use technology effectively
• Plan and organize personal work schedule
• Forecast, monitor and evaluate personal sales performance
• Contribute to effective working
• Contribute to improved sales processes

Business Focus

• Work with other areas of the business to improve Retailer profit and customer care
• Appreciate the impact of wider issues on the Retailer and customer
• Represent the Volkswagen brand

Job Details

Preferred Candidate