call center agent – Alghanim Industries

Click here to Applycall center agent – Alghanim Industries

Job Purpose

Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM , Conduct outbound calls whenever required to promote Engineering products.

Key Accountabilities:

  • IC agent must know how to handle & communicate with the all type of customers with the same level.
  • IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds.
  • IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers.
  • Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer calls
  • IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone.
  • Maintain correct customer information ( data entry)
  • Process inbound calls: being able to classify the incoming calls and select proper process as per the following:
    Maintenance Calls: create service orders or check for the order status
    Complaint call: create customer complaint using CRM
    Enquiry call: provide information to the customer about our products and create lead using proper lead type.
  • Conduct outbound calls to promote Eng. group products.

Required Qualification:

  • High school or Diploma Degree
  • Kuwaiti National 

Job Details

Posted Date: 2020-09-02
Job Location: Al Kuwait, Kuwait
Job Role: Customer Service and Call Center
Company Industry: General Engineering Consultancy

Preferred Candidate

Career Level: Entry Level
Nationality: Kuwait

Click here to Apply

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