Patient Relations Officer

• Assisting patients and visitors by answering all their inquiries in regard to the services
• Train, motivate, develop and support the new staff when it’s required. 
• Overlooking the day to day activities for the all the clinic team. 
• Dealing with staffing issues; conducting appraisals and performance reviews; and providing or organizing training  
• Ensuring that all the staff are following policies .
• Manages and coordinates activities involved in scheduling VIP patients’ booking and liaises with admitting and Out-Patient Department to ensure VIP patient handling is optimal.  
• Responding to patient’s complaint in the hospital and trying to resolve it instantly. 
• Submitting an official complaint through the complaint database, following up with the concerned department and updating the patient for the complaint management outcome. 
• Meeting up with the patients to collect the feedback 
• Participating in the quality and management meetings to provide a data for the improvement of patient’s experience. 

Job Details

Preferred Candidate