Service Advisor (Arabic speaking) – Almana Group

Click here to ApplyService Advisor (Arabic speaking) – Almana Group

• Provide utmost Customer Service to all customers and their issues / concerns in accordance to Divisional Standards.

• Discuss with the customers about potential cost of repairs and seek prior approval before proceeding to the repairs other than scheduled services.

• Advise customers on periodical maintenances requirement as per manufacturer recommendations.

• Carry out the determination and preparation of Repair Orders and ensure its utmost accuracy to prevent errors or delays during its service / maintenance.

• Document vehicle problems by listening to customers describe them and by asking probing questions.

• Liaise with the Workshop Team, as and when necessary, to accurately pinpoint the issue in the vehicle.

• Carry out Front Desk Activities relevant to the sales and promotion of the Division’s products and services.

• Coordinate with parts department to promote parts accessory sales and service campaigns.

• Inform the Workshop Manager about the competitions and any other customers’ feedback and concerns obtain through customers interactions.

• Handle the customers concerns within the bounds of the authority.

Job Details

Posted Date: 2020-12-18
Job Location: Doha, Qatar
Job Role: Sales
Company Industry: Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services

Preferred Candidate

Career Level: Mid Career
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor’s degree

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