Warranty Administrator

Click here to ApplyWarranty Administrator

  • Verify incoming   requests to ensure that they are valid, by thoroughly examining each claim.
  • Look through customer   profiles to determine their purchases and warranty timelines.
  • Examine parts and   products to determine if warranty claims are valid, ensuring that any damage   or tampering is taken into account.
  • Analyse warranty   reports on a regular basis, ensuring that complaint details are properly   looked into and documented.
  • Responsible to check  all document and prepare it for account for reconciliation for Brand in monthly bases.
  • Responsible to send the   warranty parts to factory.
  • Responsible to make   sure that all warranty replace parts are kept within the manufacturer   guideline for storage before disposal and take approval for warranty parts   proper disposal.
  • Provide administrative   support to the department head, responsible to keep and maintain the job   cards inside the filing room in a very proper way.
  • Raise credit notes   where applicable and forward documents to concerned department for further   action.
  • Liaises with the Service Advisor to endure job cards   are raised for all warranty repairs to ensure customer and vehicle details   are correctly recorded.
  • Report newly publish recall campaigns details and   affected vehicles to the department head and verify if needed to publicly   publish the campaign to our local media & actively inform CPD.
  • Report the new campaign   to colleagues Service Advisor, Workshop Supervisor and Department head.
  • Maintain the campaign completion percentage report.
  • Make sure to use the   correct flat rate unit base on the technician completed scope of work.
  • To reconcile warranty credit received from the manufacturer with warranty claim submitted and follow up on any rejected warranty claim.

Job Details

Posted Date: 2020-10-19
Job Location: Doha, Qatar
Job Role: Other
Company Industry: Automotive Dealership & Distributor

Preferred Candidate

Career Level: Mid Career

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