Warranty Administrator

• Verify incoming   requests to ensure that they are valid, by thoroughly examining each claim.
• Look through customer   profiles to determine their purchases and warranty timelines.
• Examine parts and   products to determine if warranty claims are valid, ensuring that any damage   or tampering is taken into account.
• Analyse warranty   reports on a regular basis, ensuring that complaint details are properly   looked into and documented.
• Responsible to check  all document and prepare it for account for reconciliation for Brand in monthly bases.
• Responsible to send the   warranty parts to factory.
• Responsible to make   sure that all warranty replace parts are kept within the manufacturer   guideline for storage before disposal and take approval for warranty parts   proper disposal.
• Provide administrative   support to the department head, responsible to keep and maintain the job   cards inside the filing room in a very proper way.
• Raise credit notes   where applicable and forward documents to concerned department for further   action.
• Liaises with the Service Advisor to endure job cards   are raised for all warranty repairs to ensure customer and vehicle details   are correctly recorded.
• Report newly publish recall campaigns details and   affected vehicles to the department head and verify if needed to publicly   publish the campaign to our local media & actively inform CPD.
• Report the new campaign   to colleagues Service Advisor, Workshop Supervisor and Department head.
• Maintain the campaign completion percentage report.
• Make sure to use the   correct flat rate unit base on the technician completed scope of work.
• To reconcile warranty credit received from the manufacturer with warranty claim submitted and follow up on any rejected warranty claim.

Job Details

Preferred Candidate