Contact Center Executive – Aramex International L. L. C.

Job Description
[ To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards; and ensure providing excellent customer service and convenience to our customers Major duties include but not limited to:
[ Handle Incoming Phone Calls
[ Resolve standard customers requests and route issues that require follow-up to Customer service Team
[ Communicates customer inquiries/messages/feedback to teams and sales owners
[ Provide satisfactory service to customers

Skills
[ English proficiency
[ Excellent communication skills
[ Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
[ Phone Handling Skills

Job Details

Preferred Candidate