Field Service Technician – IFFCO

• Maintaining a professional attitude in challenging situations

• Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Individuals in this role are provided with: a vehicle, uniforms, tools, cell phone, and gas card.

• Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA).

• Perform preventative maintenance, troubleshoot or diagnose service problems and repairs as needed. Making sure to check quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines etc.

• Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle.

• Review service orders and service performed with the FSM or supervisor. Must keep managers informed of customer concerns, needs, and up selling opportunities.

• Document all work performed and close out all activities upon completion.

• Ensure that the point of sale (POS) material is fresh.

• In some locations, the Service Technicians will be responsible for machine movement and various other duties as assigned.

Job Details

Preferred Candidate