Call Center Agent

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Jobs Responsibilities:

• Ensures calls are answered within predetermined time scales and are with in a professional manner
• Handle customers’ complaints and enquiries
• Liaise and coordinate with Service Provider to resolve customer issues
• Update the call center CRM system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
• Handle stressed, angry and confused customers in the most positive way possible
• Interact with customers through chat and emails.
• Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
• Perform other duties related to the job as assigned by the Direct Manager

Job Details

Preferred Candidate