Click here to ApplyCall Center Supervisor
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call center goals.
||Customer Service and Call Center
||Healthcare, other; Perfume & Cosmetics; Call Centers & Customer Care Outsourcing
||Jordan; Lebanon; Palestine; Syria
Click here to Apply