Customer Service Agent – BOFF TECHNOLOGY SOLUTION

Working Hours: 40 hours per week, Monday to Sunday, 24/7

Salary: Kindly please state your current salary and expected package on your CV on your CV

Job Description: 

· Attend to all inquiries via live chat, instant messaging tools, email and telephone

· Maintain a professional and positive attitude with all customers and third parties

· Provide excellent quality of customer services at all times.

· Complaints handling and escalations

· Complete KYC procedures with the customers

· Process deposits and withdraws for customer accounts

· Troubleshoot problems for customer accounts

· Liaise with third party suppliers to ensure operations smoothen, customer queries resolved promptly

· Handling responses to marketing campaigns and crediting bonuses to customer accounts

· Compile daily and weekly figures for supervisors, managers and senior management

· Liaise with the company’s suppliers and platform owners

· Others ad hoc duties

Job Details

Preferred Candidate