Customer Technical Support (TELECOM INDUSTRY IN UAE) – Star Services

STAR SERVICES LLC. IS HIRING FOR MAJOR TELECOM Co. OF UAE

REQUIRED POSITION:
1) Technician
2) Assoc. Engineer
3) Engineer
4) Sr. Engineer
5) Expert Engineer

COMPANY: STAR SERVICES LLC.
JOB LOCATION: UAE.
JOB WORKING MODE : NEED TO WORK REMOTELY FROM THEIR HOME COUNTRY
REQUIRED Nos. : 100+
EDUCATION: BE/B.TECH
AGE LIMIT: 48 Yrs.
YRs. OF REQUIRED EXPERIENCE- 5+ YEARS OF EXPERIENCE
NATIONALITY: ANY

PROFILE DESCRIPTION:
1. Monitor Field activities to assure best attendance and closing
2. Insure Customer support Remote fault resolution: fiber & Copper services
3. Insure Online support for both provisioning and service assurance FOTs.
4. Handling Manual Provisioning of Non-Automated or Partially Automated products/services
5. Update network records
6. Insure CS Strategy to improve customer experience & first call resolution .
7. Insure Customer Experience Optimization.
8. Proactive follow-ups and support for resolution of faults and pending Consumers SRs
9. KPI Monitoring & reporting.
10. Proactive monitoring of E2E faults Clearance
11. CCNA / CCIE Certified

INTERESTED CANDIDATES MAY APPLY WITH POSITION NAME FROM THE ABOVE REQUIREMENT
#Customer Technical Support# Online support# fault resolution# Customer Experience Optimization# E2E faults# CCNA # CCIE # telecom# IT# Hardware# software# network

Job Details

Preferred Candidate