Digital Operations Development Manager – Landmark Group

To lead the development of the Digital operation by engaging and driving the capability of relevant teams to deliver and grow the quality and performance of the Digital fulfilment experience. Being the voice of the customer and influencing a wide range of stakeholders to provide a market leading offer. Responsible for delivery of the Digital operating strategy, continuously enhancing the customer offer at pace, as well as improving daily and weekly operational metrics.

 

§  Bethevoiceofthecustomer,continuallyevolvingandimprovingcustomerexperience.
§  BetheDigitalfulfilmentmarketexpert,activelylisteningtoandunderstandingcustomer requirements and shopping behaviour, alongside competitor developments and industry

best practice.
§  LeadingthedefinitionanddeliveryofcoreDigitaloperationKPI’s.
§  Consistentlyrolemodelcorporate&colleaguevalues,workingwithpeersandstakeholders

to deliver, sustain and positively lead change, delivering cost metrics and enabling sales

growth.
§  DefineanddelivertheDigitalfulfilmentchangeprogramme.
§  Maximise efficiencies, Identifying opportunities to make the way we work simpler whilst

driving out complexity.
§  Ensurethecollaboration,communicationandeffectivecrossfunctionalworkingacross

relevant business areas, including retail and central teams to support and develop the

Digital operation.
§  Produceandmanageproject/deliveryplans,includingtheuseofbenefitcaseswhere

required.
§  Makerecommendationsandcontributetothecorporatestrategy.

 

§  Workingwithinalldefinedbudgets.
§  DeliveryofallrelevantprojectstodeliverDigitalfulfilmentrequirements,withfull

stakeholder engagement.
§  Engagingalllevelsofstoreandregionalmanagement.
§  Drivethepaceoftheoperationandchangeagenda.
§  Ownandmanagerelationshipsacrossallrelevantteams.
§  Activelyusedataandinsightstoquicklyspotnewopportunities.
§  Activelylookingforopportunitiestoprovideinputandsupportacrosstheteamandoutsidecore areas of focus.

Job Details

Preferred Candidate