Click here to ApplyDigital Operations Development Manager – Landmark Group
To lead the development of the Digital operation by engaging and driving the capability of relevant teams to deliver and grow the quality and performance of the Digital fulfilment experience. Being the voice of the customer and influencing a wide range of stakeholders to provide a market leading offer. Responsible for delivery of the Digital operating strategy, continuously enhancing the customer offer at pace, as well as improving daily and weekly operational metrics.
§ Bethevoiceofthecustomer,continuallyevolvingandimprovingcustomerexperience.
§ BetheDigitalfulfilmentmarketexpert,activelylisteningtoandunderstandingcustomer requirements and shopping behaviour, alongside competitor developments and industry
best practice.
§ LeadingthedefinitionanddeliveryofcoreDigitaloperationKPI’s.
§ Consistentlyrolemodelcorporate&colleaguevalues,workingwithpeersandstakeholders
to deliver, sustain and positively lead change, delivering cost metrics and enabling sales
growth.
§ DefineanddelivertheDigitalfulfilmentchangeprogramme.
§ Maximise efficiencies, Identifying opportunities to make the way we work simpler whilst
driving out complexity.
§ Ensurethecollaboration,communicationandeffectivecrossfunctionalworkingacross
relevant business areas, including retail and central teams to support and develop the
Digital operation.
§ Produceandmanageproject/deliveryplans,includingtheuseofbenefitcaseswhere
required.
§ Makerecommendationsandcontributetothecorporatestrategy.
§ Workingwithinalldefinedbudgets.
§ DeliveryofallrelevantprojectstodeliverDigitalfulfilmentrequirements,withfull
stakeholder engagement.
§ Engagingalllevelsofstoreandregionalmanagement.
§ Drivethepaceoftheoperationandchangeagenda.
§ Ownandmanagerelationshipsacrossallrelevantteams.
§ Activelyusedataandinsightstoquicklyspotnewopportunities.
§ Activelylookingforopportunitiestoprovideinputandsupportacrosstheteamandoutsidecore areas of focus.
Job Details
Posted Date: | 2020-06-28 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Management |
Company Industry: | Fashion & Apparel |
Preferred Candidate
Career Level: | Mid Career |