Click here to ApplyImmigration Coordinator (Relocation) – Riyadh, Saudi Arabia – Move One
The Move One Immigration Coordinator is the primary point of accountability for Move One’s immigration clients in their assigned destination and for the assignee during any immigration service.
Duties /Responsibilities /Function Tasks
Stay abreast of changes in the country immigration laws and practices, changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team /Key Accounts Manager/Country Manager / Product Manager / Clients).
Provide reliable, concise and correct immigration advice (written and verbal) at all times. Within 24 hours of RMC/Client initiation, send Immigration plan to assignee (including timeline and required documents).
Verification of answers initial questions and identification of the applicable full procedure. Verification of special needs, interests, or requirements with the assignee, customer and HR manager, before and during the immigration service.
Make every attempt (in within the agreed system with the RMC) to speak directly with assignee soon after the processes overview has been provided to ensure they clearly understand the Immigration Service we provide and the plan.
Maintain regular contact with the assignee, customer and HR Manager throughout the service.
Advise clients of any service related complaints, issues or challenges; Immediately notifying the Operations Manager of any service issues or escalations brought to their attention by a client; documenting the issues/challenges in the system and placing the service alert.
Track upcoming expiration dates in the system and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices.
Completing any client forms related to the service and weekly reporting and calls wit RMCs.
Providing clear and timely updates and service reports to any Move One clients for whom they are providing services.
|Job Location:||Riyadh, Saudi Arabia|
|Company Industry:||Distribution, Supply Chain & Logistics|
|Career Level:||Mid Career|
|Nationality:||United Arab Emirates; Bahrain; Kuwait; Oman; Qatar; Saudi Arabia|