ITIL Analyst – Raqmiyat LLC (Al Ghurair Group of Companies)

Job Description
• Understanding of Key Operations and Transition processes like Incident, Change, Events, Problem and Configuration Management.

• Ability to handle major incidents and related documentation like Root Cause Analysis report, Known Errors, etc.

• Ability to own and manage at least one ITIL process to ISO 20000 standards.

• Generate ITIL Reports demonstrating process maturity and performance indicators.

• Basic knowledge of Audit process, evidence gathering, and presentation.

• Build ITIL Knowledge Repositories from identified and implemented solutions.

• Basic understanding of Information Security framework to ensure and enforce compliance. • Identify, propose and incorporate continuous process improvements.

• Demonstrate Good level Presentation and Training skills.

• Understanding of communication and MS Excel & PowerPoint skills.

Job Details

Preferred Candidate