Click here to ApplyPrimary : EAI (Middleware), Secondary : Order Management – Cognizant – Middle East
Very Strong knowledge on Java, UNIX & SQL with strong leadership skills to drive application teams.
Should be familiar with ITIL standards , processes, Level -1 and Level -2 scope of support work.
Strong at ITIL process including change, incident management.
Should be good at ITSM Remedy & understand SLA & KPI
Drive the monthly and quarterly SLA reviews.
Direct the teams to implement best practices.
Drive continuous process improvement in support model/process/procedure.
Drive the adherence to change management.
|Job Location:||Riyadh, Saudi Arabia|
|Job Role:||Information Technology|
|Company Industry:||IT Services|