Primary : EAI (Middleware), Secondary : Order Management – Cognizant – Middle East

Very Strong knowledge on Java, UNIX & SQL with strong leadership skills to drive application teams.

Should be familiar with ITIL standards , processes, Level -1 and Level -2 scope of support work.

Strong at ITIL process including change, incident management.

Should be good at ITSM Remedy & understand SLA & KPI

Drive the monthly and quarterly SLA reviews.

Direct the teams to implement best practices.

Drive continuous process improvement in support model/process/procedure.

Drive the adherence to change management.

Job Details

Preferred Candidate