ITIL Analyst – Raqmiyat LLC (Al Ghurair Group of Companies)
Click here to ApplyITIL Analyst – Raqmiyat LLC (Al Ghurair Group of Companies) Job Description• Understanding of Key Operations and Transition processes like Incident, Change, Events, Problem and Configuration Management. • Ability to handle major incidents and related documentation like Root Cause Analysis report, Known Errors, etc. • Ability to own and manage at least one ITIL process to ISO 20000 standards. • Generate ITIL Reports demonstrating process maturity and performance indicators. • Basic knowledge of Audit process, evidence gathering, and presentation. • Build ITIL Knowledge Repositories from identified and implemented solutions. • Basic understanding of Information Security framework to ensure and enforce compliance. • Identify, propose and incorporate continuous process improvements. • Demonstrate Good level Presentation and Training skills. • Understanding of communication and MS Excel & PowerPoint skills. Job Details Posted Date: 2020-07-02 Job Location: Abu Dhabi, United Arab Emirates Job Role: Information Technology Company Industry: IT Services Preferred Candidate Career Level: Mid Career Click here to Apply
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