Customer Technical Support (TELECOM INDUSTRY IN UAE) – Star Services
Click here to ApplyCustomer Technical Support (TELECOM INDUSTRY IN UAE) – Star Services STAR SERVICES LLC. IS HIRING FOR MAJOR TELECOM Co. OF UAE REQUIRED POSITION:1) Technician2) Assoc. Engineer3) Engineer4) Sr. Engineer5) Expert Engineer COMPANY: STAR SERVICES LLC.JOB LOCATION: UAE.JOB WORKING MODE : NEED TO WORK REMOTELY FROM THEIR HOME COUNTRYREQUIRED Nos. : 100+EDUCATION: BE/B.TECHAGE LIMIT: 48 Yrs.YRs. OF REQUIRED EXPERIENCE- 5+ YEARS OF EXPERIENCENATIONALITY: ANY PROFILE DESCRIPTION:1. Monitor Field activities to assure best attendance and closing2. Insure Customer support Remote fault resolution: fiber & Copper services3. Insure Online support for both provisioning and service assurance FOTs.4. Handling Manual Provisioning of Non-Automated or Partially Automated products/services5. Update network records6. Insure CS Strategy to improve customer experience & first call resolution .7. Insure Customer Experience Optimization.8. Proactive follow-ups and support for resolution of faults and pending Consumers SRs9. KPI Monitoring & reporting.10. Proactive monitoring of E2E faults Clearance11. CCNA / CCIE Certified INTERESTED CANDIDATES MAY APPLY WITH POSITION NAME FROM THE ABOVE REQUIREMENT#Customer Technical Support# Online support# fault resolution# Customer Experience Optimization# E2E faults# CCNA # CCIE # telecom# IT# Hardware# software# network Job Details Posted Date: 2020-06-27 Job Location: Dubai, United Arab Emirates Job Role: Information Technology Company Industry: Telecommunications Preferred Candidate Career Level: Mid Career Degree: Baccalauréat Click here to Apply
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