call center agent – Alghanim Industries
Click here to Applycall center agent – Alghanim Industries Job Purpose Receive and process inbound calls by creating a service orders, leads, customer complaint using SAP CRM , Conduct outbound calls whenever required to promote Engineering products. Key Accountabilities: IC agent must know how to handle & communicate with the all type of customers with the same level. IC agent must cope with stressed, angry and confused customers or callers. He must know how to deal with tasks like call backs, disconnects, call transfers, messages and holds. IC agent must use & follow the corresponding etiquette on the telephone in order to satisfy and please customers. Capability & ability to deliver knowledge on both products and services which will help to serve the customer and process customer calls IC agent must use specific skills related to questioning and listening in order to maintain an effective communication on the phone. Maintain correct customer information ( data entry) Process inbound calls: being able to classify the incoming calls and select proper process as per the following:Maintenance Calls: create service orders or check for the order statusComplaint call: create customer complaint using CRMEnquiry call: provide information to the customer about our products and create lead using proper lead type. Conduct outbound calls to promote Eng. group products. Required Qualification: High school or Diploma Degree Kuwaiti National Job Details Posted Date: 2020-09-02 Job Location: Al Kuwait, Kuwait Job Role: Customer Service and Call Center Company Industry: General Engineering Consultancy Preferred Candidate Career Level: Entry Level Nationality: Kuwait Click here to Apply
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