Technician (Home Appliances, Consumer Electronics) – Abdul Latif Jameel Electronics

This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances.

This position provides timely and quality repairs of customers’ products while maintaining high customer service.

Additionally, technicians promote and sell additional products and services that impact the profitability of the company.

We provide a service van, specialized tools, uniforms, laptop computer, cell, & periodic training.

To provide the proper customer focus, the In-Home Service Technician must:

Work as a dedicated team member to ensure fast, flexible and expert service to every customer

Demonstrate a sense of urgency to meet customer time commitments

Successfully complete all Technician II training elements within required timeframes

Meet key performance metrics and/or productivity goals as defined by the business

Provide knowledgeable and courteous repair service

Continuously look for methods to improve business performance and enhance the customer experience

Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer

Provide direction to a Technical Helper, as applicable

Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location

Mentor other technicians, as applicable

Maintain truck stock inventory within the prescribed company guidelines and standards

Follow the truck maintenance schedule and keep a clean, organized truck

Adhere to all company policies and procedures

Perform miscellaneous duties as assigned.

Job Details

Preferred Candidate